692 - Hardware failure in port or attached device

A communication port hardware error has occurred.

Try the following:

1

Reboot your computer -- turn it off, wait a minute, then turn it back on. Now try re-connecting.

2

If you have another modem, replace your current modem and try again. It's possible your first modem has become defective.

3

If the problem persists, contact a hardware service technician.